Account Executive, SMB (Restaurant)

About this role

Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit.

Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. The Impact you’ll make: Upside is seeking an SMB Account Executive to be the founding member of our new SMB Channel Sales team. In this role, you'll grow Upside's merchant footprint by acquiring and onboarding small and medium-sized restaurant businesses through strategic channel partners, including franchisors, POS companies, payment processors/acquirers, Value Added Resellers (VARs) and Independent Sales Organizations (ISOs).

You will own primary responsibility for acquiring SMB merchants through these new partner channels. This is a ground-floor opportunity: as the first hire on this team, you'll help define the playbook for how Upside acquires SMB merchants through channel partners. - Build manage and close SMB pipeline through partner channels. - Acquire and onboard SMB merchants — including franchisees of national restaurant brands — sourced through partner channels, inbound leads, and cold outreach.

- Ensure on-time, in-full delivery of partnership deal terms. Establish and monitor performance metrics as needed to ensure commitments are met. - Design and execute market-specific campaigns to drive merchant acquisition within targeted geographies or partner networks. - Manage a high-velocity pipeline of inbound SMB leads, ensuring timely follow-up and strong conversion from lead to live merchant. - Conduct proactive cold outreach to SMB merchants and franchisees to supplement partner-sourced and inbound pipeline.

- Guide merchants through onboarding to ensure fast time-to-launch and a strong first experience with Upside. - Track and report on channel performance (lead volume, conversion, time-to-onboard) to identify what's working and where to double down. - Establish repeatable processes and best practices as the team's first hire — you'll help build the foundation this team scales on. Competencies You'll Need: - 2+ years of experience in SMB sales, channel sales, or partner-driven business development — restaurant sales experience is preferred.