Account Executive - East

About this role

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Account Executive – Public Safety / 911 Territory: Maine, New Hampshire, Vermont, NYC Metro, Long Island, NJ, Delaware Travel: ~50% So, what’s the role all about? This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory.

The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise. Success in this role requires balancing high-activity territory execution with deep understanding of Public Safety workflows , including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.

Key Responsibilities Sales & Territory Execution Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue. Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities. Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close. Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.

Achieve quarterly and annual pipeline and revenue targets. Public Safety & Customer Engagement Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders. Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges. Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.

Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers. Solution & Technical Collaboration Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors. Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering. Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs).