Account Engagement Specialist

About this role

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Account Engagement Specialist, EMEA Role Summary You'll own a large portfolio of SMB and professional business customers across EMEA, driving growth through a 1-to-many, outbound-led engagement model. Working closely with Product, Marketing, and Operations, you'll build multi-channel outreach strategies, manage the full growth pipeline from prospecting to close, and identify cross-sell and upsell opportunities across top and mid-tail accounts.

You'll combine strong commercial instincts with a data-driven approach, translating customer insight into go-to-market strategy. This is a fast-paced, entrepreneurial role for someone who thrives on high-volume outreach and building long-term client partnerships. Hybrid Full-time What You'll Do Manage and grow a large portfolio of existing client relationships, building long-term partnerships with top and mid-tail customers.

Proactively expand relationships to drive retention, cross-sell, and upsell through tailored engagement strategies. Perform outbound outreach, including cold calls, to activate customers and create commercial opportunities. Design and execute multi-channel strategies to reach large customer segments at the right lifecycle moment. Own the growth pipeline end-to-end, from outreach and opportunity creation through deal execution and closing.

Partner with Product and Marketing, feeding back on product gaps and influencing the roadmap. Build growth plans cross-functionally, improving the end-to-end customer experience. Lead educational initiatives (webinars, workshops) and represent Payoneer at industry events to drive engagement. Who You Are 2+ years of experience in account management, sales, or business development. Fluent in English and Turkish. Bachelor's degree, preferably in business or industrial engineering.