Account Development Rep II

About this role

UserGems is the AI Command Center for outbound and ABM. Think of us as the ‘brain’ behind your go-to-market. We capture account & contact data and buying signals to help companies know who to target, when, and why. Then, take the next actions via humans or AI agents to run personalized outbound and ABM at scale. UserGems has generated billions in pipeline and revenue for hundreds of start-ups and public companies. Companies like Hubspot, Workday, Crowdstrike, Mimecast, UserTesting, SAP, Outreach see more than 15X ROI in closed-won revenue from UserGems.

Overview UserGems' Account Development Reps are the front line of our outbound engine. You'll pick up the phone, work LinkedIn, and turn cold prospects into booked demos for our sales team. You'll report to the Account Development Manager who rolls up to the CMO. This is entry-level with a real growth path. As an ADR You'll own top-of-funnel outbound: hit the phones with confidence, run cold discovery like a consultant, social sell creatively, and test new channels before anyone tells you to You'll work hand in glove with demand gen on target accounts every month, and you own the hand-off to the AE team so nothing gets dropped You'll work every channel, call, LinkedIn, email, whatever else works, to book meetings You'll follow up on demo requests like someone owes you money You'll test, tweak, and get creative until your outreach breaks through the noise.

The job isn't hitting a daily dial count. It's using everything you've got, phone, LinkedIn, email, the product itself, and your strategic creativity to make quota happen. You'll occasionally travel: this role is fully remote day to day, but annual conferences and company events are part of the job. You'll become a product expert fast, because you'll actually prospect with UserGems. Not many ADR roles can say they use their own product to do their job How you'll ramp Week 1 You'll get hands-on with our product, sales process, and tools You'll listen to real Gong calls to hear how prospects object and how we handle it You'll meet the whole team, one on one Day 30 You're almost ramped.

Product, pains we solve, value propositions, persona, and discovery have a good foundation. You can influence a prospect in a consultative way via cold call You're booking meetings on your own Day 60 You're running a full list of target accounts efficiently You've got personalization at scale down, and somehow you still sound like a human (a funny one) doing it You’re experimenting and expanding your impact beyond cold calling channel Competitors & common objections: all becoming second nature Day 90 You're a real part of the revenue team, not someone still finding their footing You're partnering with marketing on campaigns that move pipeline and starting to experiment with your own book of business while still following the roadmap our campaigns lay out You’re getting more in-depth with learning the ins and outs of our own tool What makes you a fit 6+ months in a quota-carrying, customer-facing role, consistently exceeding goals and key metrics You're not afraid of the phone.