Access Administrator

About this role

We are looking for a highly organised and proactive Access and Outage Administrator to support the smooth delivery of operational works across multiple client sites. In this role, you will coordinate access arrangements, manage outage-related administration, prepare job documentation and help ensure critical workflows are progressed accurately and on time. You will work closely with internal teams, field engineers and client representatives, acting as a key coordination point to keep projects moving efficiently.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving and takes pride in delivering high standards of administration and customer service. Key Responsibilities Coordinate site access requests through email, telephone and client portal systems, ensuring approvals are secured within required timescales. Review and cross-reference site information and supporting documentation to ensure access details are accurate, complete and up to date.

Identify, escalate and help resolve discrepancies or missing information that may affect access or operational delivery. Monitor access queues across multiple workstreams, tracking progress and following actions through to completion. Raise internal purchase order requests in line with project and operational requirements. Update and maintain access trackers, ensuring requests are managed in line with agreed SLAs. Upload and maintain access-related documentation on relevant systems and portals.

Prepare and submit RAMS documentation in line with company and client compliance requirements. Support the wider operational team with job packs, status updates and general administrative coordination as required. What We’re Looking For Skills & Experience Previous experience in an administrative, coordination or project support role, ideally within telecoms, utilities, infrastructure or a similar operational environment.

Strong organisational skills with the ability to manage multiple tasks, deadlines and competing priorities. Confident communication skills, with the ability to liaise professionally with clients, internal teams and field-based colleagues. Experience using portal systems, shared drives and document management tools. A high level of accuracy and attention to detail, particularly when handling data, documentation and compliance-related information.