4579-Senior Program Manager

About this role

About the Role Innovaccer is seeking a Program Manager with deep experience in Revenue Cycle Management (RCM) and healthcare technology implementations, including large-scale systems such as EHRs. This role is critical to driving operational excellence and delivering complex, multi-million-dollar solutions to our enterprise healthcare clients. You will lead cross-functional teams, manage Agile delivery, and ensure successful outcomes aligned with client goals and Innovaccer’s strategic vision.

Customer Success At Innovaccer Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our Innovaccer is seeking a Program Manager with deep experience in Revenue Cycle Management (RCM) and healthcare technology implementations, including large-scale systems such as EHRs. This role is critical to driving operational excellence and delivering complex, multi-million-dollar solutions to our enterprise healthcare clients.

You will lead cross-functional teams, manage Agile delivery, and ensure successful outcomes aligned with client goals and Innovaccer’s strategic vision to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you A Day in the Life Lead end-to-end project delivery across scope, planning, risk, issue, communication, and integration management.

Manage Agile delivery frameworks and scale processes across teams and stakeholders. Own project execution against contract/service order, ensuring alignment with client expectations and business outcomes. Translate complex healthcare and RCM requirements into actionable plans and deliverables. Develop and maintain project artifacts: charters, Gantt charts, sprint plans, best practices, and lessons learned. Track and report progress using tools like Smartsheet, JIRA, Confluence, and others.

Proactively manage risks and issues, driving resolution through stakeholder collaboration. Prepare and present governance reports, OKRs, KPIs, and executive dashboards. Coordinate across product, engineering, infrastructure, and client teams to ensure seamless delivery. Oversee transition to production support and manage post-go-live activities including ticket resolution. Facilitate Agile ceremonies: sprint planning, reviews, retrospectives, demos.