BIDDING INSTRUCTIONS 1. Bidding Instructions 1.1 Technical Proposal Bidders shall include in the Technical Proposal: 1. A CV of the proposed candidate clearly indicating relevant experience for the stated requirements in Section 12 (Qualifications) of this Statement of Work (SoW). 2. A Compliance matrix referring to how each candidate meets the stated requirements as per Section 12 of this SoW, justified by relevant (project) experience.
Deadline Date: Monday 14 September 2026 Requirement: Intelligence Systems E-Learning / Micro Lesson / Wiki Development SME Support Location: 100% Off-site at contractor's premises, with meetings at NATO premises as required. Note: Please refer to your Subcontract Agreement, article 6.4.1.a, which states 'Off-Site Discount: 5% (this discount is applicable to all requirements, and applies when the assigned personnel are permitted to work Off-Site, such as at-home)'.
Please be sure to price this discount in your overall price proposal when submitting bids against off-site RFQs. Period of Performance: 2027 BASE: 1 January 2027 – 30 June 2027, with the possibility to exercise deliverables from the following options: 2027 Option: 1 July 2027 – 20 December 2027; 2028 Option: 1 January 2028 – 30 June 2028. Required Security Clearance: NATO SECRET Special Terms and Conditions: Please consult the Statement of Work below.
Note: Please see separately dissemianted schedule of deliverables STATEMENT OF WORK Intelligence Systems E-Learning / Micro Lesson / Wiki Development SME Support — NCIA, The Hague, JISRC 1. INTRODUCTION This SOW is related to delivery of support services within the NATO Communications and Information Agency (NCIA), an organization of the North Atlantic Treaty Organization (NATO). To strengthen the Alliance through connecting its forces, the NCIA delivers secure, coherent, cost effective and interoperable communications and information systems in support of consultation, command & control and enabling intelligence, surveillance and reconnaissance capabilities for NATO, where and when required.
It includes IT support to the Alliance's business processes (to include provision of IT shared services) to the NATO HQ, the Command Structure and NATO Agencies. The Agency is an innovative and trusted Alliance partner and achieves its short- and long-term goals and objectives through the application of strategy-focused organizational principles, to which these support services are directly linked. NCIA operations are underscored by the organization's core values and vision to be an essential, one-team contributor to NATO success.
2. NCIA BUSINESS AREA The work shall commence under the auspices of the JISR Centre and shall continue under the equivalent JISR function or organizational entity following completion of the ongoing reorganization, without interruption to scope, deliverables, or contractual obligations. 3. NCIA JISR TEAM The work will be conducted within a team of NCIA JISR training experts, a graphics designer and members from SHAPE J2.
4. OBJECTIVE AND TIMELINE The objective of this request is to design, develop, and deliver a series of interactive micro lessons focused on key functionalities of an intelligence application, including Product Dissemination, Battlespace Objects (BSO), Request for Information (RFI), and ISR Collection Management (CM). The training will support onboarding, skill sustainment, and operational effectiveness for end users. 5.
SCOPE OF WORK The contractor shall: Develop a storyboard, script and instructional design plan for each functional area. Produce interactive micro lessons (3–7 minutes each) that include multimedia, voiceover, and assessment. Ensure all training content adheres to classification, security, and accessibility standards. Deliver in close cooperation with the graphic designer, SCORM-compliant training modules suitable for use in a secure Learning Management System (LMS).
Embed the micro lessons in WIKI pages that are online available in the NATO Software Factory (NSF) repository. If no WIKI page exists for the micro lesson, a new page must be created. 6. FUNCTIONAL AREAS AND DELIVERABLES The following functional areas make up the scope of the micro lessons, with an initial estimated distribution of lessons per area: Product Repository: Micro Lessons Baseline: 4. Micro Lessons 2027 Option: 4.
CM Management: Micro Lessons Baseline: 5. Micro Lessons 2027 Option: 5. Micro Lessons 2028 Option: 5. Description: Managing ISR Organizations, managing Own CRs, submitting CRs for action, managing CTLs and Priority Schemes. Collection Operations Management: Micro Lessons Baseline: 4. Micro Lessons 2027 Option: 4. Micro Lessons 2028 Option: 4. Description: Managing Collection and Exploitation Assets. Tasking assets with Collection Requests.
OPFOR Ballistic Missile Analysis: Micro Lessons Baseline: 4. Micro Lessons 2027 Option: 4. Micro Lessons 2028 Option: 4. Description: Reporting on Historical Firing Event (HFE), OPFOR BM Courses Of Action development and monitoring. Warning Problem Management: Micro Lessons Baseline: 4. Micro Lessons 2027 Option: 4. Micro Lessons 2028 Option: 4. Description: Defining Warning Problems with sets of Indicators and sub-indicators.
Reporting on indicators. MOP analysis. Note: The distribution over the categories is an initial estimate that will be adjusted during the contract period. 7. DELIVERABLES AND PAYMENT SCHEDULE A total of 30 finalized SCORM 1.2 or SCORM 2004 compliant micro lessons (see note in Section 6). Source files (editable format such as Articulate, Adobe Captivate, or Camtasia). Job aids (optional, 1–2 pages per area). Completion of up to two review cycles per module with client feedback.
The work is divided over 30 deliverables with options for 30 additional deliverables in the period 1 July 2027 – 20 December 2027 and 30 deliverables in the period 1 January 2028 – 30 June 2028. 7.1 Deliverable Planning Objective: Clearly articulate what users should be able to do after each micro lesson and break these into modules aligned with the application areas. Kick-off meeting: On the first day of the first deliverable, a kick-off meeting with the contractor, the SHAPE sponsor and the NCIA POC will be held at the NCIA facility in The Hague, NLD to plan the objectives of upcoming deliverables to meet the agreed deliverables.
7.2 Deliverable-Specific KPIs and Acceptance Criteria 7.2.1 Training Analysis and Instructional-Design Baseline Functional coverage: Target 100%. The plan covers Product Dissemination, BSO, RFI, ISR CM, BM and I&W and maps each required function to at least one learning objective. Learning-objective quality: Target 100%. Every lesson has measurable, action-oriented objectives describing what the learner must be able to perform in the application.
Requirements traceability: Target 100%. A traceability matrix links requirements, application functions, objectives, lesson content, interactions and assessment questions. Micro-learning compliance: Target 100%. Lessons are designed for a target duration of 3–7 minutes, excluding optional reference material. Design consistency: Target 100%. Approved templates define visual style, terminology, narration, interactions, feedback, assessments and WIKI presentation.
Schedule completeness: Target 100%. The production schedule identifies reviews, dependencies, subject-matter expert inputs, graphic-design activities and acceptance dates. Acceptance requires approval by the SHAPE sponsor and the NCIA POC representing the product owner and functional subject-matter experts. 7.2.2 Storyboards, Scripts and Instructional-Design Plans Storyboard completion: Target 100%. An approved storyboard exists for every contracted micro lesson.
Functional accuracy: Target ≥95% first-review approval. Procedures, screen flows, terminology and expected results are validated by the relevant subject-matter expert. Script completeness: Target 100%. Narration, on-screen text, visual directions, interactions and assessment feedback are included. Classification compliance: Target zero violations. Scripts and proposed media contain no information above the authorized classification or releasability level.
Review-cycle efficiency: Target maximum two consolidated correction cycles. Excludes revisions resulting from Purchaser-requested scope or application changes after baseline approval. Acceptance requires consolidated approval of the storyboard and script before production starts. Production undertaken before approval remains at the Contractor's risk. 7.2.3 Functional Micro Lessons The following KPIs apply separately to each functional area.
Required functional coverage: Target 100%. All approved learning objectives and functional steps are demonstrated or practiced. Lesson duration: Target 3–7 minutes. Runtime is within range unless the Purchaser approves a justified exception in writing. Functional accuracy: Target 100% for critical steps; ≥98% overall. No incorrect system behaviour, procedural step, role, status, field or expected result. Interaction completion: Target 100%.
All buttons, navigation controls, hotspots, branches, simulations and feedback mechanisms operate correctly. Voiceover quality: Target 100% intelligible. Narration is clear, correctly pronounced, synchronized and free from disruptive noise or clipping. SCORM compliance: Target 100%. Package passes the agreed SCORM conformance test. Browser/display compatibility: Target 100% of approved test matrix. Module operates in all Purchaser-approved bro