1st Line Support Engineer

About this role

Job Description Role Purpose We’re looking for a Technical Support Engineer to join our friendly and fast-paced Service Desk team. This role is a great opportunity to learn our product portfolio, build hands-on technical experience, and play a key part in ensuring our customers get the very best from our technology. You’ll be part of a supportive team that values collaboration, curiosity, and continuous learning, while also giving you the autonomy to grow your technical capability.

What You’ll Be Doing As part of the Service Desk team, you’ll be the first point of contact for our customers, providing technical support, resolving issues, and escalating cases where needed. You’ll gain exposure across a broad range of technologies and services, including: Supporting a technical helpdesk serving approximately 3,000 UK schools Remote network troubleshooting Supporting a wide range of technologies, including: Custom products designed and developed in-house VoIP and WiFi solutions Cisco firewalls Backup and recovery solutions Microsoft 365 and Google Workspace environments Gaining hands-on experience in: Online security Networking and protocols Servers and firewall configuration Data handling and communications Cloud services What We’re Looking For We welcome applicants from a wide range of backgrounds.

You don’t need to meet every requirement to apply — if this role excites you, we’d love to hear from you. You may have: Experience providing IT or technical support A general understanding of IT systems, networking, and protocols Strong problem-solving skills and a proactive mindset The ability to work independently while also being a team player Excellent communication skills, both written and verbal A customer-focused approach A flexible attitude and strong work ethic Why Join Us? We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered.

If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you! At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team.